Quality & Compliance

Quality Policy

Click to Zoom

COBRA Endeavours to attain the position of leadership in its industry sector as well as to acheieve complete customer satisfaction through :

Continual improvement in processes and technique to make them efficient in accordance to international best.
Creating value to employees , partners and clients.
Meeting statuory and regulatory requirements involving employess in continual quality improvements.
Establishing measureable quality objectives and performance indicators at various levels.

Quality Assurance

At COBRA Quality Assurance Plan is a critical part of any project, as it enables to agree on a set of quality targets with the customers. It then helps in monitoring and controlling the level of quality, which further indicates the level of adherence to the targets. The purpose of quality assurance plan is to direct and facilitate the establishment of quality assurance activities within processes used to deliver right products and services to the clients. This also makes sure of the quality of the goods delivered.

Policy: Quality Assurance Plan describes the principles, processes, and procedures used to support the regular delivery of high-quality products and competitive services. The quality assurance process is concerned with establishing the authority of the quality assurance function, standards, procedures and their monitoring and evaluation to determine quality in relation to established standards. Quality assurance activities concentrate on the prevention of problems through the continuous improvement of processes.

Quality Assurance Team: At Santec, there is a dedicated quality assurance team. Management is determined to protect the team’s independence in dealing with the process quality – for both products and services. Management also helps the team to formulate the roles and responsibilities of each individual of the team.

Roles & Responsibilities: The main function of the quality assurance team is to guide the technical staff to gradually improve the standards relating to quality. Quality assurance team will initiate the process and will take part in each and every phase of the process.

The roles and responsibilities of quality assurance team are:

To develop and maintains the quality assurance plan
To conduct the audits and reviews
To ensure the quality assurance processes and procedures adequately control processes
To review and approve specifies deliverables
To promptly report the results of audits to management
To implement task level quality control based on quality assurance standards
To manage defects, errors, and corrections

Different methods and techniques are applied to the specific quality assurance activity.

These are:

Structured walkthroughs are applied for detecting errors and improving products at any process stage
Independent evaluation of process activities or finished products is done through checklists and meetings
Independent examination of the products is carried out according to standards or contractual agreements

The various parameters on which the review of any process is done are: